Refund policy
Return & Refund Policy
At Discounted Crystals, every piece is chosen with care and packed with love. 🌙✨ Because of the nature of crystals, we generally do not offer refunds or exchanges for change of mind. However, if you have any concerns, please reach out - we’ll always do our best to help.
Damaged Items
If your order arrives damaged, the following steps must be taken:
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Notify Discounted Crystals
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Please email or contact us on social media with clear photos of the damaged item and packaging within 3 business days of delivery.
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Report to Australia Post
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Present the damaged item and packaging at a participating Post Office.
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Only the addressee (the person who ordered the item) can make this report.
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Not all Post Offices are able to complete damage reports - go to a Corporate Post Office (not LPOs) or Business Hub.
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The retail staff will lodge a Customer Service Complaint on your behalf. You’ll need to leave the damaged item and all packaging with them for processing.
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Australia Post may request additional documentation such as proof of ID, statutory declaration, postage receipts, or item details.
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Quick Resolution for Small Damages
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For items valued under $20, you won’t need to go through Australia Post.
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Simply send us photo evidence within 3 business days, and we’ll organise a store credit for you.
- If a refund is preffered, pelase follow the above process via Australia Post.
Contact Details
Email: discountedcrystals.au@gmail.com
Instagram: @Discounted.Crystals