Privacy policy

Effective Date: 8/5/2026

At Discounted Crystals (formerly Royalty Witchery), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal details: your name, email address, phone number, and shipping/billing address.

  • Payment details: processed securely by Shopify or third-party payment providers (we do not store your full credit card information).

  • Order details: products purchased, order history, and preferences.

  • Website usage data: IP address, browser type, device information, and browsing activity (collected via cookies or similar technologies).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about orders, updates, and customer support.

  • Improve our products, services, and website experience.

  • Send marketing emails or promotions (only if you’ve opted in – you can unsubscribe at any time).

  • Meet legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information only with:

  • Service providers (e.g. Shopify, Australia Post, payment gateways, IT support).

  • Legal authorities, if required by law.

These third parties are only given the information necessary to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Enable website functionality.

  • Analyse site traffic and performance.

  • Provide a personalised shopping experience.

You can adjust your browser settings to refuse cookies, but some features may not function properly.

5. Data Storage & Security

Your information is stored securely using Shopify’s systems and other trusted service providers. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

However, no method of transmission over the Internet is 100% secure. By using our services, you acknowledge this risk.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate or incomplete.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at discountedcrystals.au@gmail.com

7. Third-Party Services

Our store is hosted on Shopify Inc., which provides the online e-commerce platform. Your data may be stored on Shopify’s secure servers, including servers located outside of Australia.

Please review Shopify’s privacy policy for more details: https://www.shopify.com/legal/privacy

8. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. Updates take effect immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to access, update, or delete your personal information, please contact us:

Discounted Crystals (ABN: 52792515647)
📧 Email: discountedcrystals.au@gmail.com